Frequently Asked Questions
 

Q. How can I contact You?

A. You can email us through this address...

Email: support @ songwritingtipsonline.com (close the spaces)

Q. Is this a free website? Or do you sell products?

A. Both. We provide great free songwriting tips for anybody who wants to better their skills. We also provide a product called Professional Songwriting Secrets, for those who are more passionate and want to take their songwriting to the 'next level'.

Q. Is this for beginners?

A. This is for anyone who is interested to improve their songwriting skills for beginners and seasoned songwriters alike.


Q. What format will the Professional Songwriting Secrets be in? Will I definitely be able to open it?

A. The Professional Songwriting Secrets comes in a downloadable mp3 audio format and can be read on nearly all computers - through your standard windows media player. If you're computer does not have a media player installed (which is highly unlikely) you can download a free one from http://www.apple.com/itunes.

Some of the bonus items are in PDF format and are read through Acrobat Reader. Again, most computers will already have this installed, but in the unlikely event where your don't have this you can always download it free from http://www.adobe.com/products/acrobat/readstep2.html .

Q. Must I listen to it only on my computer?

A. Not at all. You can make a copy on CD/DVD and listen to it in the car or in the house - or you can even transfer it on your mp3 player or laptop and listen to it from where ever you want. Of course, you can always just listen to it on your computer as well.


Q. How much does it cost, and how do I get it?

A. The Professional Songwriting Secrets is on special offer at the moment for $37 which currently includes a free copy of the Professional Songwriting Secrets Session 2 - plus free lifetime updates. Once you order, you will gain instant access to the download page from which you can download the items. Click here to order.


Q. What are the payment methods and is this secure? 

A. Your payment is processed via CLICKBANK secure online banking. As the name implies, Clickbank is a 100% secure online payment processor and is solely used for digital items. They accept all major credit/debit cards and online checks. They also give you the option to purchase by Paypal. Clickbank are regarded as the industry standard with respect to payment.


Q. I don't' have a credit card. How else can I pay?

A. If you are a US customer, you can pay via online check. If not, then you can easily set up a Paypal account and set it up so you can transfer money directly from your bank. Both methods are again 100% secure.


Q. Do I need to play an instrument to write songs?

A. Not really. Many songwriters just write melodies and lyrics and often partner with someone who does play an instrument. With that said, playing 'very basic' keyboard or guitar when writing songs can be extremely helpful. If you want to learn an instrument, then check out our recommended resources section for great online places where you can learn the piano or guitar quickly.

Q. I am already a good songwriter. Will this help me?

A. The Professional Songwriting Secrets is geared more for those who are starting out in their journey of songwriting. However, we have had cases where experienced songwriters have still benefited from the material. As times goes on, we will be adding more advanced strategies for songwriting. These will be given to you for free as Professional Songwriting Secrets come with a lifetime of free updates.

Q. I have dial 56k modem, Can I download this with out it taking ages?

A. This package is over 100megs so it's recommended that you have a broadband connection. However, if you don't, when you've downloaded one file, you can listen to it and download another file in the meantime. You must be patient :-)


Q. Is downloading difficult?

A. No. It's actually very easy. It's all just a 'point & click' procedure. Once you purchase, there is a easy step-by-step clear instruction on how to download the items. If you are already familiar with downloading, you will bypass this instruction. If you are unsure, as well as written steps, there is also a short video to help you out. It's all very simple.


Q. How do I get a refund if I am unhappy with the product?

A. Simply send us an email with the appropriate details and we will respond to your request asap.


Q. My credit Card won't work, I am not currently in the country from which my credit card is based.

A. Clickbank's system checks to see if the location of the credit card you are using matches the IP address of the country that the computer you are on is located. If you are overseas and want the Professional Songwriting Secrets, it might be handy to use a family or friends credit/debit card for the transaction or get a family member at home to pay for it so you can access it straight away.


Q. I don't have a computer, can I get the  Professional Songwriting Secrets?

A. The Professional Songwriting Secrets is a digital product that's only available for download. With this type of system, you are able to access it instantly without waiting weeks for it to arrive in the mail.


Q. What happens if my computer freezes while I'm downloading?

A. Once you've purchased, you are instructed to bookmark the download page so you don't loose it. We also send you the download page link via email which you should not delete. With these safety measures in place, you can always resume you're download once you're computer is up and running again.


Q. Are my credit/debit card details secure?

A. Yes, we use one of the worlds leading 3rd party credit card payment processors, Clickbank.
Clickbank is 'VeriSign' secure and are considered the worlds most secure credit card payment provider. To ensure maximum security, Clickbank requires: the CVV2 or CVC2 security code. This 3 digit code is easily found on the back of your Mastercard or Visa card.


Q. Where is CVV2 Located?

A. The CVV2 three-digit value is printed on the signature panel on the back of Visa cards immediately following the Visa card account number.


Q. I found a number on the back of my card, but it has more than 3 digits

A. We only need the last 3 digits of this number (the others are just a repetition of your credit card number).


Q. Do you offer a money back guarantee?

A. Yes. We guarantee that you will improve you're songwriting skills, or your money back. We give you 60 days to try our product. You simply can not lose. If for any reason you are not satisfied with the "Professional Songwriting Secrets", simply email Clickbank at refunds@clickbank.com with your receipt number, your full name and estimated date of purchase, and we will refund you. It will cost you absolutely nothing to obtain a refund.


Please do not hesitate to contact us if you have any unanswered questions. Simply use the following email address and we will reply to your question usually within 48 hours. We will not use your email address for any other purpose other than to address your query.

Email: support @ songwritingtipsonline.com (close the spaces)